Customer Service Policy
Effective Date: 05/23/24
At Jo’s Coffee Home, we are committed to providing excellent customer service and
ensuring your satisfaction with our coffee products. This Customer Service Policy
outlines how we handle customer inquiries, issues, and support requests.
1. Contact Information
For any questions or concerns, you can reach our customer service team through the
following methods:
 Email: admin@joscoffeehome.com
 Phone: 636-399-3116
 Support Hours: Monday to Friday, 9 AM to 5 PM
2. Response Times
We strive to respond to all customer inquiries within 24-48 hours during our support
hours. Inquiries received outside of support hours will be addressed on the next
business day.
3. Order Inquiries
For questions regarding your order status, tracking information, or any changes to your
order:
 Tracking Information: You will receive an email with tracking information once
your order has shipped.
 Order Changes: If you need to make changes to your order, please contact us
immediately. We will do our best to accommodate your request, but changes
cannot be guaranteed once the order has been processed.
4. Returns and Refunds
For information about returns and refunds, please refer to our Return and Refund
Policy. If you need assistance with a return or refund:
 Initiating a Return: Contact our customer service team to begin the return
process.
 Refund Processing: Refunds are processed within 7-10 business days of
receiving the returned product and will be issued to the original payment method.
5. Product Issues

If you encounter any issues with our products, such as damaged items, incorrect orders,
or quality concerns:
 Reporting an Issue: Contact our customer service team with your order number
and a description of the issue. Please include photos if possible.
 Resolution: We will work with you to resolve the issue promptly, which may
include a replacement, refund, or other appropriate solution.
6. Feedback and Suggestions
We value your feedback and are always looking to improve our products and services:
 Submitting Feedback: Send your feedback and suggestions to
order@joscoffeehome.com or fill out the feedback form on our website.
 Customer Satisfaction Surveys: Periodically, we may send surveys to gather
your input on our products and services.
7. Accessibility
We are committed to making our website accessible to all customers, including those
with disabilities:
 Accessibility Support: If you encounter any accessibility issues while using our
website, please contact us at admin@joscoffeehome.com so we can assist you.
8. Privacy
We respect your privacy and are committed to protecting your personal information:
 Privacy Policy: For details on how we collect, use, and protect your information,
please refer to our Privacy Policy.
10. Complaint Resolution
We strive to resolve all customer complaints in a fair and timely manner:
 Filing a Complaint: Contact our customer service team with the details of your
complaint.
 Resolution Process: We will investigate your complaint and work with you to
find a satisfactory resolution. If necessary, complaints can be escalated to a
manager for further review.
Thank you for choosing Jo’s Coffee Home. We appreciate your business and are
dedicated to providing you with the best coffee experience possible.