Jo's Coffee Home 

Return and Refund Policy
Our Commitment to Quality
At Jo’s Coffee Home, we are dedicated to providing our customers with the highest
quality coffee beans. We understand that there may be occasions where you are not
completely satisfied with your purchase. Our return and refund policy are designed to
ensure your satisfaction and provide you with peace of mind when shopping with us.
Returns
1. Eligibility for Returns
 Unopened bags of coffee beans can be returned within 30 days of the
purchase date.
 To be eligible for a return, the coffee ground/ whole beans must be in their
original packaging, unused, and in the same condition that you received
them.

2. Non-returnable Items
 Opened bags of coffee ground or whole beans.
 Gift cards.
 Personalized or custom orders.
3. Return Process
 To initiate a return, please contact our customer service team at
admin@joscoffeehome.com with your order number and reason for return.
 Our team will provide you with a return authorization number and
instructions on how to send your item back to us.
 Customers are responsible for the return shipping costs unless the return
is due to our error (e.g., wrong item shipped, defective product).

4. Inspection and Refunds
 Once your return is received and inspected, we will send you an email
notification of the approval or rejection of your refund.
 If approved, your refund will be processed, and a credit will automatically
be applied to your original method of payment within 7-10 days.

Refunds

1. Full Refunds
 Full refunds will be issued for unopened bags of coffee beans returned
within 30 days of purchase.
 Refunds will be processed within 10 days of receiving the returned
product.
2. Partial Refunds
 Partial refunds may be granted for items not in their original condition,
damaged, or missing parts for reasons not due to our error.

3. Late or Missing Refunds
 If you haven’t received a refund yet, first check your bank account again.
 Then contact your credit card company; it may take some time before your
refund is officially posted.
 If you’ve done all of this and still have not received your refund, please
contact us at admin@joscoffeehome.com .

Exchanges
 We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at admin@joscoffeehome.com and we will
provide instructions for the exchange process.
Contact Us
If you have any questions about our return and refund policy, please contact us:
 Email: admin@joscoffeehome.com
Thank you for choosing Jo’s Coffee Home. We appreciate your business and are
committed to providing you with the best coffee experience possible.